Privacy Policy

Company Information

Netwall Expert Private Limited - Privacy policy We know that the privacy of your personal information is important to you. We respect your privacy and are committed to maintaining the confidentiality and security of any personal data, which we receive from you and retain on your behalf.

We are committed to responsible data management and comply with applicable data protection legislation. We apply industry best practices to protect the security of the data stored on our systems. We will collect, store and use your personal information only to support and enhance your relationship with us. We will not sell your personal information to anyone. We will not disclose your personal information to anyone outside the Netwall Expert organization, except as necessary to our trusted partners and suppliers to enable Netwall Expert to provide services to you.

You can browse the non-interactive parts of our website without giving us any personal information, although automated information have conveyed about your computer or mobile device and the pages on our site you visit. If you do not agree with our Privacy Policy, you should not create an account or use the Netwall Expert interactive services.

• You may contact us directly if you have any questions or concerns about the privacy of data you give us earlier.
• In this Privacy Policy, references to ‘Netwall Expert’ ‘we’ and ‘us’ are to Netwall Expert Private Limited, India.
• We may collect information from you via this website or by e-mail, telephone, live chat sessions, or alternate electronic or paper communication.

GENERAL PRIVACY POLICIES

Information collected

Any personal details you submit, such as name, address, telephone numbers, e-mail address, etc. are used only to enable us and our suppliers to provide service to you, for example: to provide SMS-API services, SaaS subscriptions and for communicating with you. All information you supply may treated in a confidential manner. Our centralized server may automatically log your computer system information including OS’s and IP address (your device’s individual identification on the Internet). Details collected through linking with social networks may use for providing analytics and reports on the dashboard of the SaaS subscriber. User anonymity should maintained and personal information will not been disclosed.

Cookies

Cookies are small bits of information stored on your own computer and are used to enhance your interactive experience on the Netwall Expert website. Our use of cookies allows us to retain the state of your web session and also to personalize and enhance your experience on our website. In registering with Netwall Expert and by using its services, you consent to our use of cookies. You can, if you wish, remove, control, manage or block cookies on your machine by following instructions in your web browser’s Help menu, although if you block all cookies, it may adversely affect your interaction with our website.

Web beacons

We may use web beacons on our site or in our e-mails. A web beacon is an electronic image, which is use to recognize cookies on your computer when you view a web page or e-mail. Web beacons help us measure the effectiveness of our site in various ways, for example, collecting statistics on the number of individuals who visit our site or when a particular web page has viewed by you. The information we collect may include some limited personal information, and web beacons allow us to recognize users by accessing cookies. We may also combine the information that we collect through web beacons with other personal information we have collected from you. We use all of this information to personalize and provide a better experience on our website for you. By using our website and our service, you consent to these uses of web beacons.

Password security

When you log in to your Netwall Expert Cloud services subscription account, other users will not be able to access your information, even if they know your account number, without your password. To prevent other people from accessing your information, you should keep your password confidential and secure and be sure to sign off from your web session if you are using a shared computer or mobile device. You can change your password by logging into the dashboard and we recommend that you do change it periodically.

Your e-mail address

We use your e-mail address to communicate with you about your cloud and product subscriptions. We also use your e-mail address to send you communications about our products and services that you request. Occasionally we may communicate with you by e-mail to request you to participate in a customer survey. We may also communicate with you via your other social network account, if you sign up to receive such communications.

Disclosures required by law

We may need to disclose your personal information if required to do so by a court or government agency, or as may otherwise be required by law. We may need to disclose your personal information if required to do so by a court or government agency, or as may otherwise be required by law.

Where personal information is stored and processed

To enable us to provide SaaS services to you, it is necessary to store and process your personal information on our systems and the systems of our trusted partners and suppliers, which are located in the United States, United Kingdom, India and other countries. As stated in our Terms and Conditions, by creating a Netwall Expert account and using Netwall Expert services, you are giving consent for the personal data you submit to be stored and process in one or more of these locations.

Your rights

To enable us to provide SaaS services to you, it is necessary to store and process your personal information on our systems and the systems of our trusted partners and suppliers, which are located in the United States, United Kingdom, India and other countries. As stated in our Terms and Conditions, by creating a Netwall Expert account and using Netwall Expert services, you are giving consent for the personal data you submit to be stored and process in one or more of these locations.

Location usage on mobile app

When you download and/or use Netwall Expert and its Partner’s Mobile App through your device, we may receive information about your location and your device, including a unique identifier number for your device, device model, operating systems, versions, software, file names and mobile network information. We may use this information to provide you with location-based services including but not limited to updating subscriber’s location, tracking technician location to allocated tickets based on proximity to subscriber and update location of leads for deployment. When you use the mobile app through the telecommunication device, we collect your location data. If you permit the app to access your location through the permission system used by your mobile operating system. We may also collect the precise location of your device when the App is running in the foreground or background. We may also derive your approximate location from your current IP address.

Updated 16 August 2022

This Privacy Policy is Copyright © 2014 – 2022 Netwall Expert Private Limited. All Rights Reserved.